Welcome to WinStar Customer Satisfaction. Socrates
is your online mentor, a friend who will give you a
guided tour of your new job and the
Socrates might be the first training you get from
WinStar, but it won't be the last. WinStar is
committed to your development and continued growth.
As a Field Account Manager, you will participate in a
continuous learning process that will make you an
expert at your job and help you develop new and
Learning with Socrates
Socrates is not like a traditional teacher,
looking over your shoulder to make sure you're doing
your work. Your mentor is here to give you guidance
and help you succeed.
Learning with Socrates requires that you:
- Play an active part in the learning
- Work independently or with little supervision
- Take responsibility for learning
- Keep track of your own results
- Learn what you need to learn
By following the guidance you receive from your
mentor, you will take the first step in your
continuous learning process. The goal is to give you
some tools and skills that you will help you quickly
become a productive contributor to Customer
Your mentor can't help you unless you use the
Internet Explorer browser. If you don't have Version
4.0 of Internet Explorer, now's the time to get it.
Click here to get
instructions for downloading it from Microsoft and
installing it on your pc. When you are asked what you
want to do with the file, choose Open this
file from its current location. When the
file appears in your browser, click on the printer
icon to print the file. Now you're ready to install.
As you travel through Socrates, you will notice
that a new browser window opens when you click on a
link that takes you away from Socrates and leads you
to a new site--WinStar University, for example. Be
sure to close the browser window by clicking on the
x in the top right corner of the
screen when you are ready to return to Socrates.
Otherwise, you'll end up with a lot of open windows
on your desktop!
Whenever you see this icon you will
be directed to browse (or "surf") for information on
our various corporate Intranets or on the World Wide
Road Map to Success
Are you ready for a little adventure? You are
about to embark on a learning journey that will take
you places you never knew existed. This journey will
set the foundation for a very successful career as a
Field Account Manager at WinStar.
Starting with this online guide, you will be led
on a guided tour with many stops along the way:
- The telecommunications industry
- Introduction to WinStar
- WinStar University
- Overview of our products and pricing
- A description of your job and the skills you need
to do it well
- An overview of the computer systems that you will
use in your job
After you have completed your journey, you will be
- Explain FAM best practices
- Describe your job responsibilities
- Explain WinStar products and pricing options
- Use job aids to explain pricing based on
geographic area and term and volume commitments
- List the members of your branch office and their
- Explain the points you would make to "up sell"
specific products to our customers
Here are some additional resources that you may
want to check out before getting started. If you
think you need some practice with browsers, go to
Be sure you're comfortable with your browsing skills
before you go any farther.
Frequently, during your course of study with
Socrates, you will take tests. Before you do, check
How to Take a Test.
The first thing you should do is print a copy of
the Progress Checklist,
so you can keep track of your journey to success.
Next you should visit WinStar University and access
the Introduction to WinStar course. Then you should
print the study aid, use the study aid while you go
through the course, and take the test. It should take
you about two to three hours.
Ready to get your introduction to